At Caring Hands Massage Therapy LLC, the focus is on making your session as relaxing as possible. Please take a moment to familiarize yourself with our policies and procedures.
LATENESS
All scheduled sessions begin and end on time. Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate following appointments. Depending upon how late you arrive, your therapist may determine there is not enough time remaining to start a treatment. Regardless of the length of the treatment actually received, the client is responsible for the full scheduled service price.
FIRST TIME CLIENTS
Please arrive ten (10) minutes prior to your scheduled appointment to fill out an intake form and discuss your session with the therapist.
PAYMENT
We accept Cash, Check, MasterCard and VISA only. There is a $25.00 returned check fee.
CANCELLATION OR NO SHOW
Cancellations require a 24 hour notice to avoid a fee. Same day cancellations — not due to an emergency — will be charged 50% of the scheduled service price. In the event of an emergency any notice is appreciated. Fees may or may not apply for emergency cancellations and are at the discretion of Caring Hands Massage Therapy, LLC. In the event of a NO SHOW the client will be charged the full scheduled service price.
GIFT CERTIFICATES
If you made an appointment with a Caring Hands Massage Therapy Gift Certificate, and do not show for your scheduled appointment, the certificate will be forfeited. Gift Certificates must be presented at the time the service is provided otherwise payment is required via cash or check.
COURTESY CALLS
It is our intention to notify clients of upcoming appointments via text message, email or telephone call. Appointment Cards serve as the official reminder and it is expected clients will arrive on the agreed upon date/time. Please refer to our Cancellation or No Show policy for applicable fees.
